Zendesk and Freshdesk
Setup and support
Connect once for your Stripe team. Start with tickets. Summaries are optional.
Connect your helpdesk
- Install the app in Stripe and open its settings as an administrator.
- Choose Zendesk or Freshdesk. Enter the helpdesk subdomain, such as
acme. - For Zendesk, select Connect Zendesk, open the authorization link, sign in and approve read access. Return to Stripe and check the connection. The app requests
tickets:readandusers:read. - For Freshdesk, enter an authorized agent’s API key and connect. The connection is shared by your team in that Stripe account and mode.
Use an account whose helpdesk access is appropriate for everyone using the Stripe app. Test and live mode have separate connections.
Read tickets
Open a Stripe customer with an email address. Use All, Active or Resolved, search, and Filters. Previous and Next browse loaded results. Load more fetches another provider page. Open a ticket to read public messages or follow its helpdesk link to respond.
On payments, explicit ticket references are separate from customer tickets matched by email. Older references without a helpdesk account need confirmation. Refund details are read-only. On subscriptions, customer tickets come first and Billing dates shows recorded periods.
Optional summaries
- In AI connection, choose your provider and model, enter your team’s API key, then press Save and test. The test sends synthetic data.
- After a successful test, enable Summaries and press Save features.
- Open a customer or payment and press Summarize. Check the source links before relying on the result. Regenerate makes another provider request that may incur a charge.
Advanced contains generation settings and Summary instructions. Instructions change the focus, not the underlying data coverage or the maximum of three cited points. Failed or missing reads are not zero balances or proof that no refund exists.
Disconnect and data removal
In app settings, Disconnect removes the stored helpdesk connection for that Stripe account and mode. It does not revoke the credential at Zendesk or Freshdesk. Revoke it there if needed. To request deletion of retained configuration or connection data after uninstall, email support. Uninstalling alone is not an automatic backend deletion trigger.
Contact
This free app does not include dedicated technical support, a service-level agreement or a guaranteed response time. You can report problems and send privacy or security requests to this address. We handle requests as required by applicable law and our platform agreements.
Include the app version, test or live mode, the action that failed, and the error from Details. Do not email passwords, API keys, access tokens, full payment details or customer conversations. Send redacted screenshots only.